ObserviX × R&R TV Mounting

Everything we built for R&R TV Mounting, stage by stage: what changed, why it matters for the business and what it looks like.

41 reports · 35 done · 9 stages

  1. Starting point

    01
    Audit of the old websiteDone

    Before changing anything, we measured the old tvmountingus.com: one page, 457 words and an overall score of 61 out of 100.

  2. Building the website

    02
    Page plan: 38 pages and what each is forDone

    Before building, we planned every page of the new site and the one job each page has: get a text or a call.

    03
    The design system: colours, fonts, buttons and cardsDone

    We designed one visual language for R&R — five colours, two fonts, one style of button and card — so every page looks like the same business.

    04
    Header, menu and footerDone

    A header that stays with the visitor, a photo menu of your services, a phone menu that is easy to use with one thumb, and a full footer with every contact.

    05
    The home page, section by sectionDone

    The home page tells the whole story in one scroll — eleven sections from the quote form to the final call to action.

    06
    Six service pagesDone

    Each service has its own page: TV mounting, Frame TV, fireplace TV, hidden wires, soundbars and wood slat panels.

    07
    Projects, About and ContactDone

    Three pages that build trust: your finished walls job by job, the story of R&R, and every way to reach you.

    08
    The blog and three guidesDone

    A blog with three full guides that answer the questions customers have before they book: hiding wires, mounting above a fireplace and choosing a mount.

    09
    20 area pages for Chicago and the suburbsDone

    Every neighbourhood and suburb you serve has its own page, so a search like "TV mounting Evanston" can find you.

    10
    Your real Google and Facebook reviews on the siteDone

    Real reviews now appear on the site as text Google can read: 94 Google reviews at 5.0 and 100% recommended on Facebook.

    11
    Photos and videos that load fastDone

    All 58 photos are prepared in 5 sizes and 2 modern formats, so each phone downloads only what it needs.

    12
    Motion: calm, quick and respectfulDone

    The site moves only when it helps: a short entrance at the top, menus, answers and the photo viewer open smoothly — and everything stays still for people who turned motion off.

    41
    Ваші реальні роботи на сайті — фото і відео замість згенерованихВиконано

    7 ваших фото і 4 відео вже на сайті: 6 згенерованих фото на сторінках послуг замінено на справжні, галерея виросла з 9 до 16 фото, відео — з 4 до 8, а на сторінці Frame TV тепер 4 ролики саме про Frame.

  3. Page optimization

    13
    Search basics: one address, a map of the site and a title for every pageDone

    Google now finds every page, sees each one at a single address and reads a clear title and description for it. Our search checklist went from 23 to 61 of 70.

    14
    The business record Google readsDone

    Every page carries a complete, correct description of R&R in the format Google reads: your address, map location, hours, phone, services, questions and links to your profiles.

    15
    Ready for AI assistantsDone

    When someone asks ChatGPT or Google's AI who can mount a TV in Chicago, the site now gives them clear facts and ready answers to quote. AI readiness went from 60 to 97 out of 100.

    16
    Accessibility and securityDone

    The site works with a keyboard and a screen reader and scores 100/100 on Google's accessibility check. It also sends six security protections with every page, where the old site sent one.

  4. Your CRM

    17
    Your own CRM behind the websiteDone

    The website and a private CRM now run as one system on our server: every request from the site lands straight in your CRM, behind your own login.

    18
    Every request becomes a job, one customer per phoneDone

    A request from the site is saved as a job with everything the customer typed and where they came from. A returning customer is recognised by phone.

    19
    Customers, services and pricesDone

    Customers have their own cards with every job they booked, and jobs are priced from your list of services instead of typed by hand.

    20
    Jobs board and calendarDone

    See all jobs as columns you drag between, or as a calendar by the hour. A technician can also follow his jobs in the calendar app on his phone.

    21
    The CRM works on a phoneDone

    Every screen of the CRM was rebuilt for a phone: big buttons, a job form that fills the screen, a board you swipe and a calendar as a day list.

    22
    Business figures: CRM and Web AnalyticsDone

    Two pages show how the business is doing: CRM Analytics for jobs and money, Web Analytics for visitors to the site — side by side in the CRM.

  5. Tracking where customers come from

    23
    Every visit and request is measuredDone

    The site now reports each step a visitor takes — from opening a page to sending a request — to Meta, Google Analytics, Google Tag Manager and ObserviX, and counts each request once.

    24
    Ads learn which requests became paid jobsDone

    Every time a job moves a step in the CRM, ObserviX is told. So the ad platforms can learn which clicks became paying customers, not just form fills.

    40
    Джерело кожної заявки з сайту — одразу в GoHighLevelПрацює — остання перевірка

    Кожна нова заявка з сайту приходить у GoHighLevel із заповненими Lead Source, Lead Channel і 12 полями атрибуції; з 14 заявок, що прийшли з 8 жовтня, джерело визначилося б для 11.

  6. Your corrections

    25
    Your corrections: quote form first, 15% offer, hours, articlesDone

    After you reviewed the site, the quote form moved to the top of the home page, the offer became 15%, the hours match your Google profile and the articles were corrected.

    26
    Quote form one tap away, a /quote page and your info@ emailDone

    Every "Free quote" button on every page now opens the same quote form, there is a tvmountingus.com/quote page for ads and links, and the site uses info@tvmountingus.com.

  7. Going live

    27
    The new site is live on tvmountingus.comDone

    tvmountingus.com now opens the new site, with a valid certificate and open to Google. Your email was not touched, and the old site is kept switched off as a safety net.

    28
    Every request still reaches TelegramDone

    Like the old site, every request is also sent to your Telegram, so you see it on your phone the moment it arrives.

    29
    GoHighLevel and our CRM stay in syncBuilt — final checks

    Website requests now go into GoHighLevel with every field, and each stage your manager sets in GoHighLevel comes back to our CRM within 3 minutes — and from there to the ad tracking.

    30
    Calls from the website are trackedIn progress

    Calls from the site now go through GoHighLevel's tracking numbers, and a real call becomes a job in the CRM tied to the visit — so a call from an ad counts like a form request.

  8. Google Ads

    31
    Ads stage 1: how we startedDone

    Your old site counted visitors with one tool (the Meta pixel) and had no Google Ads; we opened a Google Ads account for R&R TV Mounting and asked you 7 questions before building anything — 3 answered, 4 still open.

    32
    Ads stage 2: measurement before the first adDone

    Before the first ad, 4 tracking tools were on every page and 9 steps of a visitor's way to a request were counted; Google learns from one result only: a request that becomes a paid job.

    33
    Ads stage 3: market and keyword researchDone

    We measured real demand in your 27 ZIP codes and chose 63 keywords in 6 groups, held 86 in reserve with a reason each, and excluded 228 words that would waste money — 245 after the first two reviews of real searches.

    34
    Ads stage 4: goals and economicsDone

    A clear money plan: $1,500 a month, a target of $60 per request, an expected 11 to 23 requests a month, and a $10 limit per click so a click never costs more than it can earn.

    35
    Ads stage 5: ads and everything around themDone

    7 ads written and all approved by Google (6 rated Excellent), plus everything that makes an ad bigger: 6 links, 9 highlights, the 15% offer, your phone, name, logo, text messages, your address and 20 job photos waiting for Google.

    36
    Ads stage 6: the landing pages ready for ad visitorsDone

    The pages the ads lead to show the offer on the first screen, the form asks only 3 things, and 12 of the first 13 ad clicks arrived on the site with their Google click id intact.

    37
    Ads stage 7: account setup and launchDone — launched

    Two campaigns were built through Google's API in one checked step — 612 changes — every account setting was verified (30 of 30), 39 of 42 launch items are done, and the main campaign is live.

    38
    Ads stage 8: how the account is run from now onRunning

    Every decision is written down with its reason (31 so far), three checks fire on their own when the numbers call for it, and a routine of 13 steps keeps the account clean.

  9. SEO

    39
    Карта пошукових запитів для сайту: 1 243 запити в 603 групахВиконано

    Зібрали 1 243 запити, за якими люди шукають встановлення телевізора, розклали їх на 603 групи за темою і для кожного визначили, чого хоче людина і наскільки він важливий; ще 450 запитів відсіяли.