ObserviX × R&R TV Mounting
Everything we built for R&R TV Mounting, stage by stage: what changed, why it matters for the business and what it looks like.
41 reports · 35 done · 9 stages
Starting point
Building the website
02Page plan: 38 pages and what each is forDoneBefore building, we planned every page of the new site and the one job each page has: get a text or a call.
03The design system: colours, fonts, buttons and cardsDoneWe designed one visual language for R&R — five colours, two fonts, one style of button and card — so every page looks like the same business.
04Header, menu and footerDoneA header that stays with the visitor, a photo menu of your services, a phone menu that is easy to use with one thumb, and a full footer with every contact.
05The home page, section by sectionDoneThe home page tells the whole story in one scroll — eleven sections from the quote form to the final call to action.
06Six service pagesDoneEach service has its own page: TV mounting, Frame TV, fireplace TV, hidden wires, soundbars and wood slat panels.
07Projects, About and ContactDoneThree pages that build trust: your finished walls job by job, the story of R&R, and every way to reach you.
08The blog and three guidesDoneA blog with three full guides that answer the questions customers have before they book: hiding wires, mounting above a fireplace and choosing a mount.
0920 area pages for Chicago and the suburbsDoneEvery neighbourhood and suburb you serve has its own page, so a search like "TV mounting Evanston" can find you.
10Your real Google and Facebook reviews on the siteDoneReal reviews now appear on the site as text Google can read: 94 Google reviews at 5.0 and 100% recommended on Facebook.
11Photos and videos that load fastDoneAll 58 photos are prepared in 5 sizes and 2 modern formats, so each phone downloads only what it needs.
Page optimization
13Search basics: one address, a map of the site and a title for every pageDoneGoogle now finds every page, sees each one at a single address and reads a clear title and description for it. Our search checklist went from 23 to 61 of 70.
14The business record Google readsDoneEvery page carries a complete, correct description of R&R in the format Google reads: your address, map location, hours, phone, services, questions and links to your profiles.
Your CRM
17Your own CRM behind the websiteDoneThe website and a private CRM now run as one system on our server: every request from the site lands straight in your CRM, behind your own login.
18Every request becomes a job, one customer per phoneDoneA request from the site is saved as a job with everything the customer typed and where they came from. A returning customer is recognised by phone.
19Customers, services and pricesDoneCustomers have their own cards with every job they booked, and jobs are priced from your list of services instead of typed by hand.
20Jobs board and calendarDoneSee all jobs as columns you drag between, or as a calendar by the hour. A technician can also follow his jobs in the calendar app on his phone.
Tracking where customers come from
23Every visit and request is measuredDoneThe site now reports each step a visitor takes — from opening a page to sending a request — to Meta, Google Analytics, Google Tag Manager and ObserviX, and counts each request once.
Your corrections
Going live
27The new site is live on tvmountingus.comDonetvmountingus.com now opens the new site, with a valid certificate and open to Google. Your email was not touched, and the old site is kept switched off as a safety net.
28Every request still reaches TelegramDoneLike the old site, every request is also sent to your Telegram, so you see it on your phone the moment it arrives.
Google Ads
31Ads stage 1: how we startedDoneYour old site counted visitors with one tool (the Meta pixel) and had no Google Ads; we opened a Google Ads account for R&R TV Mounting and asked you 7 questions before building anything — 3 answered, 4 still open.
32Ads stage 2: measurement before the first adDoneBefore the first ad, 4 tracking tools were on every page and 9 steps of a visitor's way to a request were counted; Google learns from one result only: a request that becomes a paid job.
33Ads stage 3: market and keyword researchDoneWe measured real demand in your 27 ZIP codes and chose 63 keywords in 6 groups, held 86 in reserve with a reason each, and excluded 228 words that would waste money — 245 after the first two reviews of real searches.
34Ads stage 4: goals and economicsDoneA clear money plan: $1,500 a month, a target of $60 per request, an expected 11 to 23 requests a month, and a $10 limit per click so a click never costs more than it can earn.
35Ads stage 5: ads and everything around themDone7 ads written and all approved by Google (6 rated Excellent), plus everything that makes an ad bigger: 6 links, 9 highlights, the 15% offer, your phone, name, logo, text messages, your address and 20 job photos waiting for Google.
36Ads stage 6: the landing pages ready for ad visitorsDoneThe pages the ads lead to show the offer on the first screen, the form asks only 3 things, and 12 of the first 13 ad clicks arrived on the site with their Google click id intact.
SEO